Refund policy

At PokerChip, we strive to provide the best gaming experience for our users. This Refund Policy explains the conditions under which refunds may be issued.

General Policy

• All purchases made on PokerChip are final and non-refundable, unless stated otherwise.
• We do not offer refunds for coins, in-game purchases, or digital items once the transaction is completed.

Refund Eligibility

Refunds may be considered only in the following cases:

• Technical issues preventing access to purchased services or features.
• Duplicate charges due to system errors.
• Payment processed but services not delivered.

How to Request a Refund

Include the following details:

• Your account username or email
• Transaction ID
• Reason for refund request

All requests will be reviewed within 7 business days.

Refund Method

Approved refunds will be processed using the same payment method used for the original purchase.

Processing time may vary depending on your bank or payment provider.

Exceptions

• No refunds will be provided for items that have been used or consumed in-game.
• Promotions, bonuses, or gift items are non-refundable.

Changes to Refund Policy

PokerChip reserves the right to update this Refund Policy at any time. The latest version will be available on this page with the updated date.